1. Return Window
You have 7 days from the date of delivery to request a return. rigemjewel
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition as received—unused, unworn, and undamaged, with all original tags and packaging intact.
- Include your receipt or proof of purchase. rigemjewel
3. How to Initiate a Return
- Contact us at navya@vianstones.com to request a return.
- If approved, we will provide you with a return shipping label and detailed instructions for sending back the item.
- Items returned without prior approval will not be accepted. rigemjewel
4. Damages & Issues
- Please inspect your order immediately upon delivery.
- If the item is defective, damaged, or incorrect, contact us right away so we can assess and resolve the issue. rigemjewel
5. Exchanges
- Need a different item? The quickest way is to return the original item for a refund and place a new order.
- Typically, exchanged products are delivered within 5–7 days after return approval. rigemjewel
6. EU 14-Day Cooling-Off Period
- If you’re located in the European Union, you have the right to cancel or return your order within 14 days of delivery—no justification required.
- EU returns must still meet the eligibility criteria: original condition, packaging, and proof of purchase. rigemjewel
7. Refund Processing
- Once we receive and inspect your return, we’ll notify you if your refund is approved.
- Approved refunds are processed to your original payment method within 10 business days.
- Please note: Your financial institution may require additional time to post the refund. rigemjewel
- If you haven’t received your refund after 15 business days post-approval, please contact us. rigemjewel
8. Summary Table
| Section | Details |
|---|---|
| Return Window | 7 days from delivery |
| Item Condition | Unused, tags intact, in original packaging |
| Initiating a Return | Contact us; return label provided upon approval |
| Damaged/Incorrect Items | Inspect and notify immediately |
| Exchanges | Processed separately; 5–7 days delivery after return |
| EU Rights | 14-day no-questions cooling-off for EU buyers |
| Refund Timeline | Refund issued in ~10 business days; contact us if delayed beyond 15 |
9. Need More Customization?
Let me know if you’d like to include details such as:
- Return shipping cost (e.g., who bears it)
- Restocking fees, if any
- Handling for large/bulky sculptures
- Policy around custom or personalized pieces
- Holiday-specific return deadlines or extensions
I’m happy to help fine-tune the policy to suit Viana Stones perfectly!
For questions or to exercise your data rights, reach us at:
Email: navya@vianstones.com
Phone : +91 9009312125
Brand Name: VIANA STONES (OPC) PRIVATE LIMITED
