Shipping Policy

1. Order Processing Time

• All sculptures and statues are made to order or carefully selected for dispatch.
• Order processing takes between 1 to 4 weeks, depending on the complexity and size of the item.
• Once the order is ready, it will ship within 5–7 business days, excluding weekends and public holidays, unless otherwise noted. This structure is inspired by Boldstone’s policy, which separates processing (1-8 weeks) from shipping (~7 business days), especially for handcrafted items boldstone.

2. Shipping Methods & Delivery Timeframes

• Domestic (within India):
  Use of trusted carriers like DHL, Blue Dart, or local freight services, depending on item size. Typical delivery spans 2–5 business days. karuppaiahsculptures.com
• International:
  Available to select countries (e.g., USA, Canada, Europe, Australia, etc.). Shipping charges and estimated delivery times (typically 10–21 business days) will be displayed at checkout.
• For large or bulky sculptures, shipping may require LTL freight and will be scheduled accordingly. Expect delivery beyond standard timelines. stoneforest.comStatue.comFINEST SCULPTURE

3. Shipping Costs & Free Shipping

• Shipping costs are calculated at checkout based on destination, weight, and carrier.
• We offer Free Standard Shipping on domestic orders over ₹3,449. This mirrors promotional thresholds similar to Rigemjewel’s policy rigemjewel.
• For international orders, shipping charges will be shown before checkout—free shipping does not apply.

4. Customs, Duties & Taxes

• Domestic: No extra duties.
• International: Customers are responsible for any applicable import duties, customs fees, or VAT upon arrival. Viana Stones is not liable for these. boldstoneBethlehem Handicrafts

5. Tracking & Delivery Notifications

• Once shipped, you’ll receive an email containing the tracking number and courier details.
• Domestic tracking typically becomes active within 24–48 hours of dispatch.
• If your tracking does not update or you face delays, please contact us and we’ll assist promptly. Borrowed that helpful guidance from Boldstone’s process boldstone.

6. Receiving Your Order

• For heavy or large sculptures, delivery is typically curbside only. The delivery team will contact you in advance to schedule.
• You must be present for inspection and signing, and provide assistance for unloading if necessary (e.g., 2–3 able-bodied individuals). Statue.comFINEST SCULPTURE

7. Shipping Restrictions

• We may have restrictions on PO Boxes or remote locations depending on carrier limitations; these will be communicated during checkout.

8. Damaged Items & Claims

• Please inspect your order immediately upon delivery. If there is any visible damage, report it within 3 business days of delivery with photos.
• Claims filed after this period may not be accepted. FINEST SCULPTURE

9. Delivery Delays & Notifications

• In the event of unexpected delays arising from high order volume, carrier disruptions, or customs, we will notify you as soon as possible.
• Shipping timeframes are estimates; real-world factors (e.g., weather, logistics) may affect them. ShopifyFedEx

10. Summary Table

For questions or to exercise your data rights, reach us at:
Email: navya@vianstones.com
Phone : +91 9009312125

Brand Name: VIANA STONES (OPC) PRIVATE LIMITED